© 2026. Timothy Stringer Music
Thank you for shopping with us! Because every item is custom printed just for you when you order, we have a specific return and replacement policies regarding what we can and cannot accept. All sales are final for non-defective items.
Shipping Restrictions
Domestic orders only: We currently only ship to addresses within the United States. No international orders: We cannot fulfill or ship orders outside of the US at this time.
Damaged or Defective Items
Errors are covered: We offer free replacements for damaged, defective, or misprinted items.
7-day deadline: You must report the issue within 7 days of receiving your order.
Photo proof required: Please take clear photos of the issue to include with your request. You will be given instructions where to send the photos after making an initial request for replacement.
Lost in Transit
Tracking issues: We will replace packages lost by the shipping carrier. Estimated delivery: Report the loss within 7 days after the estimated delivery date.
What We Cannot Return or Exchange
Buyer’s remorse: We cannot issue refunds or accept returns if you change your mind.
Wrong size or color: We cannot exchange items if you ordered the incorrect size or color.
Review size charts: Please check our product size guides carefully before placing your order.
How to File a Claim
Use our form: Visit our Contact Page to submit your claim.
Include details: Provide your full name, order number, and description of the issue. Once we validate the issue, a replacement order will be initiated within 7 working days.
Refunds
All sales are considered final. In general, there are no refunds. There could be exceptions, and requests for refunds will be handled on a case by case basis. In the event a refund is approved, customer will be responsible for returning the item and paying return shipping.